Our Security Procedures

What do we do to make sure that your trading experience is a secure one?

Our systems, policies, and partnerships are carefully developed and maintained to safeguard your trading environment, your clients' personal information, and financial assets.

Our systems

• We utilize advanced firewalls to keep unauthorized parties from gaining access to personal information, as well as anomaly detection and intrusion detection technology to alert us to unusual behavior in an account.
• Firewalls keep our public Web servers separate from the servers that contain account and personal data, so they can't be accessed directly from the Internet.
• Our secure Web site uses 128-bit encryption on the transmission of all data transmitted between our Web site and your computer.

Our policies

• We will never send you or your clients an email requesting an account number, UserID, PIN, password, or other personal information.
• We require advisors and clients to create unique UserIDs and alphanumeric passwords to log on to the secure Web site.
• We ask you and your clients to select four security questions to answer, to be presented when it seems an extra check of identity is warranted, creating an extra layer of security for an account.
• Internally, access to client information is limited by a well-established computer security approach called "least privilege access" and is firewall-controlled.
• Our employees are thoroughly trained in our policies and how to uphold them.
• If we detect suspicious activity in an account, we'll block access to it until you call us. We do this to validate that the account activity was intended by you, and to protect you and your clients in case it was not.
• The Asset Protection Guarantee protects your clients' assets in case of unauthorized activity. Learn more

Our partners

• We partner with leading firms in the security industry to bring you security products to protect your system, your identity, and your clients' identities.
• We partner with ID Analytics, Inc., a third-party specialist at investigating and monitoring for potential identity theft. ID Analytics provides identity risk services to many of the country's largest banks and telecommunications companies, as well as government agencies. TD AMERITRADE retains their services on an ongoing basis to support its client accounts with careful monitoring for evidence of identity theft.

Additional steps for protecting yourself

• Check your site and browser settings. Choose settings that can help reduce the chances of hackers accessing your computer.
• Learn about security tools. Take an effective layered approach to online safety with firewalls, antivirus software, and anti-spyware software.
• Get online safety tips. Learn simple ways to check site security, avoid email fraud, and create more secure passwords.
• Know the threats. Know what to look for, and you'll be better able to avoid identity theft, phishing, and other dangers.
  

Start with the right tools
To help you safeguard your computer and your identity, we've arranged for special pricing on products and services from trusted industry leaders, including: